Once we have started cutting leather, there will be NO REFUNDS.
We can only accept funds in US Dollars.
Exchanges will be given in instances of mistakes by the manufacturer in leather color or placement.
If you wish to return a non-custom piece, you must first obtain a return authorization. No return authorizations will be given after 30 days from date of purchase. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Again, if you need to return an item, please Contact Us FIRST with your order number and details about the product you would like to return.
We will respond quickly with instructions for how to return items from your order.
We can ship to most any address in the US and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. You will be charged for all duties and taxes involve with shipping to your destination.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any custom piece will not be known until after production. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.